At Mr. n Mrs. Pet, we value your trust and are committed to addressing all concerns promptly and transparently. This Policy ensures timely redressal of user grievances related to our products, services, or website operations.

How to Raise a Complaint

• You can submit your grievance by email or through the “Contact Us” section of our website.
• Please provide your name, contact details, and a brief description of the issue.
• Email: [email protected]
• Phone: +91- 9257022415

Resolution Timeline

• Working Hours: Monday–Friday, 10 AM – 5 PM
• Acknowledgment: Within 72 working hours
• Resolution: Within 15 working days from the date of receipt of the grievance. In cases requiring additional time due to the nature or complexity of the issue, the user will be informed of the revised timeline.

All grievances are handled confidentially and shared only as required by law. This Policy is reviewed periodically to ensure compliance with applicable laws and operational best practices.