At Mr. n Mrs. Pet, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, dispatch, and deliver your purchases, including delivery timelines and applicable charges. By placing an order through our Website, you agree to the terms stated herein.
GENERAL INFORMATION
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.
We utilize third-party delivery services to facilitate the transportation and delivery of goods and products. These external service providers operate independently and are not affiliated with our company. While we select reputable partners and make every effort to ensure timely and secure delivery, we cannot be held responsible for delays, damages, or any issues that arise during the transportation process once the items have been handed over to the third-party service.
DELIVERY LOCATION
Items offered on our website are only available for delivery in India. Any shipment outside of India is not available at this time. The customer/Buyer is responsible for giving the correct address.
DELIVERY TIME
An estimated delivery time will be provided to you once your order is confirmed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We do not ship our products on Saturdays and Sundays.
Unless there are exceptional circumstances, we make every effort to fulfill your order within a maximum of 7–10 business days from the date of your order. Business days mean Monday to Friday, excluding holidays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
SHIPPING COSTS
Shipping costs are based on the weight of your order, the distance, and the delivery method. Additional shipping charges may apply to remote areas or for large or heavy items. If delivery attempts fail, orders may be returned to the Company. Additional shipping may apply for re-attempting delivery.
ISSUE IN DELIVERY
If there is any issue with the packaging on delivery, contact us in compliance with our Return Policy.
We aim to make your experience smooth and reliable. For any questions or concerns related to your shipment, please contact us at [email protected].
This policy is subject to change without prior notice, and the most recent version will be available on our Website.